MalwareRetail & ConsumerRetailInfostealerData ExfiltratedCustomer Data InvolvedPCIFinancial accountIdentity (basic)MediumContained

The Krystal Company

bd_199646c726c09ba8 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Sep 27, 2019

Filed

Mar 19, 2020

To disclose

25 weeks

Affected

8,155state residents only

Confidence

65%

Full breach record for The Krystal Company →

The Krystal Company reported a malware incident on POS terminals affecting payment card data (track data, PANs, names) from July 2 to September 27, 2019. The incident was contained, malware removed, and law enforcement notified. No specific affected individual count was disclosed in this filing.

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South Carolina clock✓ SC CRA notice due25 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 87 days

discovery → filing · 25 weeks / 174 days

Jul 2, 2019

Begins

Sep 27, 2019

Discovered

Mar 19, 2020

Filed

vs. sector median

+15 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed8,155 affectedView incident

Name: The Krystal Company
norm: the krystal
Domain: krystal.com

Name: The Krystal Company
norm: the krystal
Domain: krystal.com
Industry: Retail & Consumerllm

Discovered: Sep 27, 2019
Breach occurred: Jul 2, 2019 – Sep 27, 2019
Undetected for: 87 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 24, 2019
Affected individuals: 8,155state-resident count only
Data types: PCIFinancial accountIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1074 Data StagedT1052 Exfiltration Over Physical Medium
Threat actor: ExternalFinancial
Regulator citations: Cooperating with law enforcementNotified the payment card brands

During the incident: Retained a leading forensics firm
Cooperating with law enforcement
Notified the payment card brands
Stopped the intrusion and unauthorized access
Removed the malware
Remediated the attack
Changes made: Strengthen and enhance the security of our systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 25 weeks(174 days from discovery to filing)
Compliance flags: SC CRA notice due
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://consumer.sc.gov/sites/consumer/files/Documents/Business%20Resources%20Laws/Related%20Laws/Breaches/2020/Krystal.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 19, 2020
Raw hash: ae53f62979b94416f2238851c8f4949bbe2d7657166b00e24ec1caf136232d84

Reporting entityThe Krystal Company

Victim entityThe Krystal Company

Incidentdiscovered Sep 27, 2019

Stated responseRetained a leading forensics firm

ComplianceSC CRA notice due

Extraction provenanceno artifact recorded

Source provenanceconsumer.sc.gov