Social EngineeringProfessional ServicesTechnologyProfessional ServicesPhishingStolen CredentialsDelayed DiscoveryCustomer Data InvolvedIdentity (basic)Government IDHealth (basic)MediumContained

OperationsInc LLC

bd_18c9c9128f54ed3a · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jun 21, 2021

Filed

Sep 7, 2021

To disclose

11 weeks

Affected

4state residents only

Linked

2 filings

Confidence

66%

Full breach record for OperationsInc LLC →

OperationsInc LLC notified the NH AG of a phishing incident affecting 4 NH residents. An employee's email was compromised in March 2021, exposing names, SSNs, and health data. Notice sent Sept 2, 2021. Remediation included disabling legacy auth, training, and credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 82 days

discovery → filing · 11 weeks / 78 days

Mar 31, 2021

Begins

Jun 21, 2021

Discovered

Sep 7, 2021

Filed

vs. sector median

8 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Indiana State AGbd_45ded8b4944ff4be2021-09-02 · +5dVerified

Name: Mullen Coughlin LLC
norm: mullen coughlin

Name: OperationsInc LLC
norm: operationsinc
Domain: operationsinc.com
Industry: Professional ServicesllmTechnologyllm

Discovered: Jun 21, 2021
Breach occurred: Mar 31, 2021
Undetected for: 82 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 2, 2021
Affected individuals: 4state-resident count only
Data types: Identity (basic)Government IDHealth (basic)
Data elements: Social Security number
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General Consumer Protection Bureau
Initial access: phishing_link

During the incident: Enhanced email security by disabling legacy authentication protocols
Increased workforce training on data privacy and vigilance to social engineering schemes
Provided 24 months of complimentary credit monitoring and identity restoration services through Kroll
Provided guidance on how to better protect against identity theft and fraud
Rotated account credentials
Changes made: Disabling legacy authentication protocols
Increasing workforce training on data privacy and vigilance to social engineering schemes
Rotating account credentials
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(78 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Indiana State AGSep 2 · first

New Hampshire State AG+5d · this page

Pattern: first filing Sep 2 (IN), last Sep 7 (NH) — a 5-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/operationsinc-20210907.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 7, 2021
Raw hash: 8e8ef80f3e2ab9372dcb8993ec8a7938dadf14c36d8627af67aee4ef45ac648c

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityMullen Coughlin LLC

Victim entityOperationsInc LLC

Incidentdiscovered Jun 21, 2021

Stated responseEnhanced email security by disabling legacy authentication protocols

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov