INDIANAAccidentalHealthcareFinancial ServicesHealthcareMisdeliveryData Entry ErrorCustomer Data InvolvedHealth (basic)Identity (basic)Government IDMediumResolved

Managed Health Services

bd_16bfe8585b6e0bd6 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Mar 13, 2016

Filed

May 1, 2016

To disclose

7 weeks

Affected

610

Confidence

96%

Full breach record for Managed Health Services →6 incidents on file

On March 13, 2016, Managed Health Services (IN, Health Plan) discovered that a CRM export file dated February 24, 2016 mismatched member addresses, causing New Member Packets and ID cards — containing names, Medicaid ID numbers, and PHI — to be mailed to incorrect recipients, including members of its Ohio sister plan. Approximately 610 individuals were affected. The CE corrected the export error, improved QA procedures, implemented new technical safeguards, notified HHS/media/affected individuals, and provided workforce training. OCR obtained documented assurances of corrective action. Breached information located on Paper/Films.

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HIPAA clock✓ HHS report on time7 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 18 days

discovery → filing · 7 weeks / 49 days

Feb 24, 2016

Begins

Mar 13, 2016

Discovered

May 1, 2016

Filed

vs. sector median

6 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed610 affectedView incident

Name: Managed Health Services
norm: managed health
Industry: Insurance — Health

Name: Managed Health Services
norm: managed health
Industry: Insurance — Health
Industry: Healthcaresource defaultFinancial Servicesllm

Discovered: Mar 13, 2016
Breach occurred: Feb 24, 2016 – Mar 13, 2016
Undetected for: 18 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 610nationwide
Data types: Health (basic)Identity (basic)Government ID
HHS breach type: Unauthorized access or disclosure
Where the data lived: Paper / films
Covered-entity type: Health plan
Attack vector: Unauthorized Access
Threat actor: Internal
Regulator citations: Reported to Indiana state regulatorsBreach notification submitted to HHS OCROCR obtained documented assurances of corrective actions

During the incident: Corrected the error in the CRM export file
Manually repopulated voided bad addresses with accurate addresses
Implemented new technical safeguards
Improved quality assurance procedures for print mailings
Trained the business analyst responsible for the breach
Trained workforce on Security Awareness policies and procedures
Changes made: Corrected CRM export file address-matching logic
Enhanced QA procedures for print vendor submissions
New technical safeguards implemented
Workforce security awareness training
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(49 days from discovery to filing)
Compliance flags: HHS report on timeHHS notified
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.
Clock breakdown: Statute Window Elapsed Threshold Status
HIPAA
Discovered: Mar 13, 2016
→ Notified: not extracted
— 60 days HHS report on time
HIPAA
Discovered: Mar 13, 2016
→ Notified: not extracted
— regulatory submission HHS notified

Statute	Window	Elapsed	Threshold	Status
HIPAA	Discovered: Mar 13, 2016 → Notified: not extracted	—	60 days	HHS report on time
HIPAA	Discovered: Mar 13, 2016 → Notified: not extracted	—	regulatory submission	HHS notified

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://ocrportal.hhs.gov/ocr/breach/breach_report.jsf
DisclosureLens renders the full SEC/HHS filing inline below from the originating regulator’s public record (§4.5 fair report privilege).
Filed at: May 1, 2016
Raw hash: 83fb3b631e1601ea63a8f19a2264792d86e00b09b606f1bb63dc81b3c8600afd

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Reporting entityManaged Health Services

Victim entityManaged Health Services

Incidentdiscovered Mar 13, 2016

Stated responseCorrected the error in the CRM export file

ComplianceHHS report on time

Extraction provenanceno artifact recorded

Source provenanceocrportal.hhs.gov

Source filing