HackingFinancial ServicesTechnologyFinanceVulnerability ExploitCapture Stored DataCLOPZero-DayData ExfiltratedTargetedSupply Chain (3P Vendor)Identity (basic)Government IDCVE-2023-34362HighContained

PBI Research Services

bd_1021de845df9f4c5 · schema v1 · pii pii-v1

Severity

High

Discovered

Jun 20, 2023

Filed

Sep 6, 2023

To disclose

11 weeks

Affected

4,518state residents only

Linked

2 filings

Confidence

71%

Delaware Life Insurance Company filed a supplemental notice to the Washington AG regarding a breach at its vendor, PBI Research Services. The CLOP threat group exploited a zero-day SQL injection vulnerability (CVE-2023-34362) in MOVEit Transfer software between May 29-30, 2023, exfiltrating personal data. 4,518 Washington residents were notified. PBI engaged Kroll for forensics and offered credit monitoring.

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Leak gap clock✗ Leak >180d11 weeks discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

undetected · 22 days

discovery → filing · 11 weeks / 78 days

May 29, 2023

Begins

Jun 20, 2023

Discovered

Sep 6, 2023

Filed

vs. sector median

+3 wks slower

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Indiana State AGbd_33f00aae442123562023-09-06Verified

Name: Delaware Life
norm: delaware life
Domain: delawarelife.com

Name: PBI Research Services
norm: pbi research services
Domain: delawarelife.com
Industry: Financial ServicesllmTechnologyllm

Discovered: Jun 20, 2023
Breach occurred: May 29, 2023 – Jun 2, 2023
Undetected for: 22 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 8, 2023
Affected individuals: 4,518state-resident count only
Data types: Identity (basic)Government ID
Data elements: NameSocial Security numberDate of birth
WA-stated cause: Cyberattack
WA-stated duration: lifecycle 1-99dexposure 1-99d
WA-stated discovery: Found after the fact
Attack vector: Unauthorized Access· CLOP
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 ChannelT1078 Valid Accounts
Threat actor: CLOPExternalFinancial
Regulator citations: Supplement to notification A26427 filed with the Attorney General’s office on September 6, 2023
Initial access: exploit_public_facing
CVE references: CVE-2023-34362

During the incident: Promptly retained Mullen Coughlin as external privacy counsel
Engaged leading cybersecurity and digital forensics specialists, Kroll, to conduct a legally privileged forensic investigation
Notified federal law enforcement on June 3, 2023
Promptly took steps to patch servers
Investigate, assess the security of our systems
Notify potentially affected customers and individuals associated with those customers
Offering you access to twenty-four (24) months of complimentary Identity Monitoring services through Kroll
Changes made: Completed Progress’s recommended patching and remediation steps
Impacted MOVEit server replaced with new instance, which was patched and hardened
Added a Web Application Firewall including filters on known bad inputs, geo-location, and IP Reputation
Additional logging, security monitoring, and alerts implemented
File Import retention on SFT server reduced to 1 day post processing
Reviewing and enhancing our information security policies and procedures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(78 days from discovery to filing)
Compliance flags: Leak >180dWA AG >30d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Indiana State AGSep 6 · first

Washington State AGSep 6 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachA26427.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 6, 2023
Raw hash: 112f1820361cf34c36d1f1d1abbf3e64bace2ddc6efbf1e1e32f07bcd425d08d

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityDelaware Life

Victim entityPBI Research Services

Incidentdiscovered Jun 20, 2023

Stated responsePromptly retained Mullen Coughlin as external privacy counsel

ComplianceLeak >180d

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com