HackingTransportation & LogisticsTransportationStolen CredentialsCustomer Data InvolvedEmployee Data InvolvedCredentialsIdentity (basic)Government IDHealth (basic)MediumContained

Virgin America Inc.

bd_0dfea159c0f1554b · schema v1 · pii pii-v1

Severity

Medium

Discovered

Mar 13, 2017

Filed

Jul 26, 2017

To disclose

19 weeks

Affected

1state residents only

Linked

3 filings

Confidence

67%

Full breach record for Virgin America Inc. →

Virgin America reported a security incident on July 26, 2017, affecting one New Hampshire resident. On March 13, 2017, unauthorized access to corporate systems was detected, compromising employee/contractor login credentials and potentially PII (SSN, DL, health info). Virgin America engaged forensic experts, notified law enforcement, reset passwords, and offered one year of credit monitoring via Kroll.

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Incident timeline

discovery → filing · 19 weeks / 135 days

Mar 13, 2017

Discovered

Jul 26, 2017

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

California State AGbd_26e6b292829d75bc2017-07-26Candidate
Massachusetts State AGbd_bd5c08523004bfcb2017-07-26Verified

Name: Virgin America Inc.
norm: virgin america

Name: Virgin America Inc.
norm: virgin america
Industry: Transportation & Logisticsllm

Discovered: Mar 13, 2017
Materiality determined: —
Notification sent: Jul 26, 2017
Affected individuals: 1state-resident count only
Data types: CredentialsIdentity (basic)Government IDHealth (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External
Regulator citations: Notified New Hampshire Attorney General
Initial access: valid_credentials

During the incident: Initiated our incident response plan
Engaged cybersecurity experts to investigate
Notified law enforcement
Remediating affected Virgin America systems
Telling all Virgin America employees and contractors to reset their passwords
Initiated a review of our security procedures and protocols
Implemented changes to reduce the possibility of this happening again
Offering one year of credit monitoring and identity theft protection services provided by Kroll
Changes made: Implemented changes to reduce the possibility of this happening again
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 19 weeks(135 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

California State AGJul 26 · first

Massachusetts State AGJul 26 · first

New Hampshire State AGJul 26 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/virgin-america-20170726.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 26, 2017
Raw hash: 9f5a3d8dddf88a295a462d0f23f303fe84083b7aa77b1e48dc48d6f270c37730

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityVirgin America Inc.

Victim entityVirgin America Inc.

Incidentdiscovered Mar 13, 2017

Stated responseInitiated our incident response plan

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov