MisuseFinancial ServicesFinancePrivilege AbuseSupply Chain (3P Vendor)Customer Data InvolvedIdentity (basic)Government IDFinancial accountAuthenticationMediumContained

United Services Automobile Association

bd_0c70b2c5273f01e8 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 18, 2023

Filed

Jun 22, 2023

To disclose

5 weeks

Affected

Not disclosed

Confidence

66%

Full breach record for United Services Automobile Association →7 incidents on file

USAA notified Vermont consumers of a data incident where unauthorized individuals accessed member information via stolen credentials from a third-party call center provider. The incident occurred between Dec 2022 and May 2023. Affected data included names, addresses, DOB, driver's license numbers, partial SSNs, bank account numbers, and PINs. USAA blocked access, is monitoring accounts, and offered two years of Experian IdentityWorks.

J jump to incidentP pin to compareR raw source

Vermont clock⏱ VT AG >14 bday5 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 149 days

discovery → filing · 5 weeks / 35 days

Dec 20, 2022

Begins

May 18, 2023

Discovered

Jun 22, 2023

Filed

vs. sector median

3 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.ConfirmedView incident

Name: United Services Automobile Association
norm: united services automobile

Name: United Services Automobile Association
norm: united services automobile
Industry: Financial Servicesllm

Discovered: May 18, 2023
Breach occurred: Dec 20, 2022 – May 18, 2023
Undetected for: 149 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jun 22, 2023
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDFinancial accountAuthentication
Data elements: Social Security numberDate of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External
Third party: via third-party service provider
Initial access: valid_credentials

During the incident: Took steps to block the unauthorized access
Monitoring your account(s) for any suspicious activity
Offering a complimentary two-year membership of Experian’s IdentityWorks program
Changes made: Working with the service provider to enhance its security measures and control environment
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(35 days from discovery to filing)
Compliance flags: VT AG >14 bday
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://ago.vermont.gov/document/2023-06-22-usaa-data-breach-notice-consumers
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 22, 2023
Raw hash: 2c0bcc2a3e2d59cd2dc3bfe655fb2b2169012dd3dbbf4046dbcb11c987dcd479

Reporting entityUnited Services Automobile Association

Victim entityUnited Services Automobile Association

Incidentdiscovered May 18, 2023

Stated responseTook steps to block the unauthorized access

ComplianceVT AG >14 bday

Extraction provenanceno artifact recorded

Source provenanceago.vermont.gov