MalwareHospitalityHospitalityRansomwarePhishingData EncryptedCustomer Data InvolvedIdentity (basic)Financial accountLowContained

Cities Service, LLC

bd_0c58d6920971e531 · schema v1 · pii pii-v1

Severity

Low

Discovered

Feb 11, 2015

Filed

Apr 29, 2015

To disclose

11 weeks

Affected

613

Confidence

65%

Full breach record for Cities Service, LLC →

Cities Service, LLC (Holiday Inn Express) reported a data breach affecting 613 individuals. Malware compromised the payment processing environment via a malicious email attachment starting Oct 13, 2014. Data exposed included names, addresses, and payment card numbers. Incident contained Feb 11, 2015. Notices sent April 28, 2015. Credit monitoring provided.

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Incident timeline

undetected · 121 days

discovery → filing · 11 weeks / 77 days

Oct 13, 2014

Begins

Feb 11, 2015

Discovered

Apr 29, 2015

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed613 affectedView incident

Name: Sirote, Permutt & Quinn, P.A.
norm: sirote permutt quinn

Name: Cities Service, LLC
norm: cities service
Industry: Hospitalityllm

Discovered: Feb 11, 2015
Breach occurred: Oct 13, 2014 – Feb 11, 2015
Undetected for: 121 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 28, 2015
Affected individuals: 613state + nationwide
Data types: Identity (basic)Financial account
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1486 Data Encrypted for Impact
Threat actor: ExternalFinancial
Regulator citations: Notified by United States Secret ServiceNotified New Hampshire Attorney General
Initial access: phishing_attachment

During the incident: Engaged Dell SecureWorks to conduct a forensic investigation
Engaged legal counsel
Ceased using the compromised workstation to process customer credit cards
Removed the affected workstation from the network and reimaged it
Reported the incident to and is cooperating with law enforcement
Informed the credit reporting agencies about this incident
Changes made: Updating its firewalls, security software and employee procedures in line with recommendations from Dell Secure Works and Payment Card Industry (PCI) data security standards
Providing affected individuals with credit monitoring and fraud assistance services through IDT911
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(77 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/cities-services-20150429.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 29, 2015
Raw hash: 7a3763cf071a370033e66cbb10198d98a2b42aa18531b79f10922de1a223383b

Reporting entitySirote, Permutt & Quinn, P.A.

Victim entityCities Service, LLC

Incidentdiscovered Feb 11, 2015

Stated responseEngaged Dell SecureWorks to conduct a forensic investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov