PhysicalTechnologyInformationTheftSupply Chain (3P Vendor)Customer Data InvolvedIdentity (basic)Government IDMediumActive

Kana Software, Inc.

bd_0a82fda88dc107eb · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 26, 2008

Filed

Jul 25, 2008

To disclose

9 weeks

Affected

158state residents only

Confidence

67%

Full breach record for Kana Software, Inc. →

Kana Software, Inc. notified the NH AG that its third-party benefits provider, Colt Express, experienced a physical break-in on May 26, 2008. Stolen computers may contain PII (SSN, DOB, address) of 158 NH residents (current/former employees and dependents). Kana is preparing to notify affected individuals.

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Incident timeline

discovery → filing · 9 weeks / 60 days

May 26, 2008

Begins

May 26, 2008

Discovered

Jul 25, 2008

Filed

vs. sector median

4 wks faster

Part of Colt Express Outsourcing Services, Inc. supply-chain incident (2008) — a supply-chain cascade affecting multiple organizations.View cascade →

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed158 affectedView incident

Name: Kana Software, Inc.
norm: kana software
Domain: kana.com

Name: Kana Software, Inc.
norm: kana software
Domain: kana.com
Industry: Technologyllm

Discovered: May 26, 2008
Breach occurred: May 26, 2008
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 158state-resident count only
Data types: Identity (basic)Government ID
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1052 Exfiltration Over Physical Medium
Threat actor: External
Regulator citations: Notified New Hampshire Attorney General Kelly A. Ayotte
Third party: via Colt Express Outsourcing Services Inc.

During the incident: Intend to notify the affected individuals of the incident and of steps they can take to guard against identity theft
Sending notice letters to affected individuals
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 9 weeks(60 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/kana-20080725.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 25, 2008
Raw hash: 46640ca5ad1140227bdf62ca797a954762e425d356ecfa23b4f31ab7d1ba6fbd

Reporting entityKana Software, Inc.

Victim entityKana Software, Inc.

Incidentdiscovered May 26, 2008

Stated responseIntend to notify the affected individuals of the incident and of steps they can take to guard against identity theft

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov