HackingRetail & ConsumerTechnologyRetailStolen CredentialsCustomer Data InvolvedMulti-Stage ChainPCIFinancial accountIdentity (basic)LowContained

GoTickets

bd_098493af7d626167 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 24, 2012

Filed

Sep 4, 2012

To disclose

6 weeks

Affected

6state residents only

Linked

2 filings

Confidence

66%

Full breach record for GoTickets →3 incidents on file

Gotickets, Inc. notified the NH Attorney General of a security breach affecting 6 New Hampshire residents. An external actor improperly accessed the company's database on July 24, 2012, likely via compromised administrative credentials, exposing shipping, billing, and credit card data. The company implemented stricter credential management, restricted administrative access to VPN/office IP, and reduced admin accounts. Affected customers were offered fraud resolution services.

J jump to incidentP pin to compareR raw source

Incident timeline

discovery → filing · 6 weeks / 42 days

Jul 24, 2012

Begins

Jul 24, 2012

Discovered

Sep 4, 2012

Filed

vs. sector median

2 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_3180c3082e2cd1cb2012-09-07 · +3dVerified

Name: GoTickets
norm: gotickets
Domain: gotickets.com

Name: GoTickets
norm: gotickets
Domain: gotickets.com
Industry: Retail & ConsumerllmTechnologyllm

Discovered: Jul 24, 2012
Breach occurred: Jul 24, 2012
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 12, 2012
Affected individuals: 6state-resident count only
Data types: PCIFinancial accountIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1190 Exploit Public-Facing Application
Threat actor: ExternalFinancial
Regulator citations: Notified NH Attorney General Michael A. Delaney pursuant to N.H. Rev. Stat. § 359-C:20(I)(b)
Initial access: valid_credentials

During the incident: Working very closely with law enforcement, including the F.B.I. and U.S. Attorney’s Office, to investigate the situation
Notified those agencies of this additional incident
Providing personalized one-to-one support services through Identity Theft 911
Changes made: Implemented more stringent credential management which included retirement of old user accounts and instituting more complex username/password combinations which expire every 90 days
Isolating the administrative interface so that it is now accessible only from the Gotickets office in Cary, North Carolina or through an encrypted virtual private network (VPN) connection
Reducing the number of administrative accounts allowed to access www.gotickets.com
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(42 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

New Hampshire State AGSep 4 · first · this page

Massachusetts State AG+3d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/gotickets-20120904.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 4, 2012
Raw hash: 826b5b3a7b33d43f19b42ce84c3f84a9a6be81132e340fd1a5d57a2c016a49e7

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityGoTickets

Victim entityGoTickets

Incidentdiscovered Jul 24, 2012

Stated responseWorking very closely with law enforcement, including the F.B.I. and U.S. Attorney’s Office, to investigate the situation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov