Social EngineeringFinancial ServicesFinancePhishingStolen CredentialsCustomer Data InvolvedDelayed DiscoveryIdentity (basic)Government IDHealth (basic)Financial accountMediumContained

Signator Investors Inc.

bd_09002a0622db1805 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 15, 2018

Filed

Apr 1, 2019

To disclose

33 weeks

Affected

1state residents only

Confidence

67%

Full breach record for Signator Investors Inc. →2 incidents on file

Signator Investors, Inc., a former subsidiary of John Hancock Financial Network, experienced an email phishing incident in August 2018. Unauthorized access to business email accounts potentially exposed PII including names, SSNs, health info, and driver's licenses. One NH resident identified. JHFN reported to law enforcement, engaged forensic specialists, and offers 24 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

discovery → filing · 33 weeks / 229 days

Aug 15, 2018

Discovered

Apr 1, 2019

Filed

vs. sector median

+24 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: John Hancock Financial Network
norm: john hancock financial network

Name: Signator Investors Inc.
norm: signator investors
Industry: Financial Servicesllm

Discovered: Aug 15, 2018
Materiality determined: —
Notification sent: Mar 22, 2019
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDHealth (basic)Financial account
Data elements: Social Security numberDate of birth
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: phishing_link

During the incident: Retained cybersecurity specialists
Shut down the unauthorized access
Resetting user passwords
Heightening client account monitoring
Reported the matter to law enforcement
Undertook a comprehensive analysis of the messages and attachments
Changes made: Provide 24 months of identity theft resolution services from Experian IdentityWorks
Recommend steps individuals can take to protect themselves
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 33 weeks(229 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/john-hancock-financial-network-20190401.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 1, 2019
Raw hash: d77803e2c5e5779e49e61258a4102ea0a2914795655d8e2517b7dc3d69c34253

Reporting entityJohn Hancock Financial Network

Victim entitySignator Investors Inc.

Incidentdiscovered Aug 15, 2018

Stated responseRetained cybersecurity specialists

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov