MisuseFinancial ServicesFinanceData MishandlingCustomer Data InvolvedIdentity (basic)Government IDCredentialsFinancial accountMediumContained

United Services Automobile Association

bd_08a0f1aa2a6d9dac · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 3, 2023

Filed

Sep 1, 2023

To disclose

29 days

Affected

1state residents only

Confidence

66%

USAA notified Montana residents that a third-party bank call center representative inappropriately handled member personal information between June 6 and July 7, 2023. USAA discovered the incident on August 3, 2023. Affected data included names, addresses, SSNs, credentials, and financial account numbers. USAA is monitoring accounts and offering two years of Experian IdentityWorks.

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Incident timeline

undetected · 58 days

discovery → filing · 29 days

Jun 6, 2023

Begins

Aug 3, 2023

Discovered

Sep 1, 2023

Filed

vs. sector median

4 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: United Services Automobile Association
norm: united services automobile association

Name: United Services Automobile Association
norm: united services automobile association
Industry: Financial Servicesllm

Discovered: Aug 3, 2023
Breach occurred: Jun 6, 2023 – Jul 7, 2023
Undetected for: 58 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDCredentialsFinancial account
Data elements: Social Security numberDate of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: Partner
Initial access: trusted_relationship

During the incident: Monitoring your accounts for any suspicious activity related to the incident
Working with the service provider to enhance its security measures and control environment
Offering a complimentary two-year membership of Experian’s IdentityWorks program
Changes made: Enhancing service provider security measures and control environment
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 29 days(29 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/Consumer-notification-letter-630.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 1, 2023
Raw hash: 928a3ec3c6cfe71a62de5188282cc0d368ccf864aea9056e8f692ffce2e727f0

Reporting entityUnited Services Automobile Association

Victim entityUnited Services Automobile Association

Incidentdiscovered Aug 3, 2023

Stated responseMonitoring your accounts for any suspicious activity related to the incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov