HackingFinancial ServicesFinanceStolen CredentialsSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDMediumContained

WESTERN UNION FINANCIAL SERVICES, INC.

bd_076b587840f1845e · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 22, 2021

Filed

Mar 18, 2021

To disclose

24 days

Affected

5state residents only

Linked

5 filings

Confidence

66%

Full breach record for WESTERN UNION FINANCIAL SERVICES, INC. →2 incidents on file

Western Union notified NH AG of a breach involving data held by partner Kroger, which was compromised via Accellion FTA. Unauthorized access occurred Dec 24-29, 2020. Western Union systems were not directly affected. 5 NH residents impacted; data included names, addresses, SSNs, and driver's licenses. Notifications mailed March 17, 2021, with 2-year credit monitoring.

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Incident timeline

undetected · 60 days

discovery → filing · 24 days

Dec 24, 2020

Begins

Feb 22, 2021

Discovered

Mar 18, 2021

Filed

vs. sector median

7 wks faster

This filing is one of 5 filings about the same incident.View merged incident

Part of Accellion supply-chain incident (2021) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Massachusetts State AGbd_1fab2410dc395ac12021-03-17 · +1dVerified
California State AGbd_8fc621545c740b562021-03-17 · +1dVerified
Indiana State AGbd_9f187e4a92022af12021-03-17 · +1dVerified
Maine State AGbd_fa64d47849f6b1192021-03-17 · +1dCandidate

Name: WESTERN UNION FINANCIAL SERVICES, INC.
norm: western union financial

Name: WESTERN UNION FINANCIAL SERVICES, INC.
norm: western union financial
Industry: Financial Servicesllm

Discovered: Feb 22, 2021
Breach occurred: Dec 24, 2020 – Dec 29, 2020
Undetected for: 60 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 17, 2021
Affected individuals: 5state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security numberDate of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1195 Supply Chain CompromiseT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Department of Justice
Initial access: supply_chain

During the incident: Initiated an investigation
Confirmed that Kroger stopped using the affected file transfer service
Reviewing Kroger’s security practices
Monitoring the circumstances surrounding this event
Offering complimentary access to Experian IdentityWorks for a period of two years
Changes made: Reviewing Kroger’s security practices
Monitoring the circumstances surrounding this event
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 24 days(24 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Massachusetts State AGMar 17 · first

California State AGMar 17 · first

Indiana State AGMar 17 · first

Maine State AGMar 17 · first

New Hampshire State AG+1d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/western-union-20210318.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 18, 2021
Raw hash: 416c07959ad827ab41a74d202b9932572bcb32c29b9d2b11c0c23389a6b115eb

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityWESTERN UNION FINANCIAL SERVICES, INC.

Victim entityWESTERN UNION FINANCIAL SERVICES, INC.

Incidentdiscovered Feb 22, 2021

Stated responseInitiated an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov