AccidentalFinancial ServicesFinanceMisconfigurationCustomer Data InvolvedPIIIdentity (basic)LowResolved

Household Finance Corporation JI

bd_06a4665236710b67 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 9, 2009

Filed

Nov 20, 2009

To disclose

19 weeks

Affected

1state residents only

Confidence

66%

HSBC Finance (via Household Finance Corp) notified NH AG of a data breach affecting 1 NH resident. Improperly redacted bankruptcy proof of claim forms containing PII were filed in court between May 2007 and Oct 2008 due to software deficiency. Customer notified Oct 2009; offered credit monitoring.

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Incident timeline

undetected · 800 days

discovery → filing · 19 weeks / 134 days

May 1, 2007

Begins

Jul 9, 2009

Discovered

Nov 20, 2009

Filed

vs. sector median

+11 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: HSBC FINANCE CORPORATION
norm: hsbc finance

Name: Household Finance Corporation JI
norm: household finance
Industry: Financial Servicesllm

Discovered: Jul 9, 2009
Breach occurred: May 1, 2007 – Oct 17, 2008
Undetected for: 800 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 13, 2009
Affected individuals: 1state-resident count only
Data types: PIIIdentity (basic)
Attack vector: Misconfiguration
MITRE ATT&CK: T1119 Automated Collection
Regulator citations: Notified New Hampshire Attorney General Consumer Protection Bureau

During the incident: Household temporarily ceased using the software that created the redaction errors
Customer’s confidential information was manually redacted for a period of time
A new version of the software has been tested and approved
Household worked with all courts where unredacted proof of claim forms were filed and worked jointly to correct the unredacted proof of claim forms
Offered a complimentary one year membership in PrivacyGuard®
Changes made: A new version of the software has been tested and approved as the method to use when filing electronic proof of claim forms
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 19 weeks(134 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/hsbc-finance-20091120.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 20, 2009
Raw hash: 14513526dba95c92c59ff0a94749b306cfc58c3751abd5365f57e16b2acaa5dd

Reporting entityHSBC FINANCE CORPORATION

Victim entityHousehold Finance Corporation JI

Incidentdiscovered Jul 9, 2009

Stated responseHousehold temporarily ceased using the software that created the redaction errors

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov