HackingRetail & ConsumerRetailStolen CredentialsCapture Stored DataData ExfiltratedCustomer Data InvolvedFinancial accountIdentity (basic)LowContained

Pioneer Valley Books

bd_0076c0d259a4f637 · schema v1 · pii pii-v1

Severity

Low

Discovered

May 6, 2017

Filed

Jun 23, 2017

To disclose

7 weeks

Affected

6state residents only

Confidence

66%

Full breach record for Pioneer Valley Books →2 incidents on file

Pioneer Valley Books notified the NH Attorney General of unauthorized access to its web server. An attacker used stolen credentials to install malware that exfiltrated credit card info, names, and addresses for orders placed between Feb 28 and May 6, 2017. 6 NH residents were affected. PVB removed the code, reset credentials, and engaged forensic and PCI compliance scans.

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Incident timeline

undetected · 67 days

discovery → filing · 7 weeks / 48 days

Feb 28, 2017

Begins

May 6, 2017

Discovered

Jun 23, 2017

Filed

vs. sector median

1 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed6 affectedView incident

Name: Bulkley Richardson
norm: bulkley richardson
Domain: bulkley.com

Name: Pioneer Valley Books
norm: pioneer valley books
Domain: pioneervalleybooks.com
Industry: Retail & Consumerllm

Discovered: May 6, 2017
Breach occurred: Feb 28, 2017 – May 6, 2017
Undetected for: 67 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jun 23, 2017
Affected individuals: 6state-resident count only
Data types: Financial accountIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated CollectionT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Reported the incident to the United States Secret Service Field office in Boston
Initial access: valid_credentials

During the incident: Prevented the compromised functions on the server from sending any additional credit card information by modifying the code
Completed the removal of the offending code
Invalidated all server access credentials as well as all ecommerce admin credentials
Rotated all administrator user passwords
Generated all new file access credentials
Contracted with its primary developer to further scan the code of the server
Hired an independent third party to do a PCI compliance scan of the web server
Reported the incident to the United States Secret Service Field office in Boston
Retained an independent computer forensic specialist
Changes made: Updated the web server to restrict server code access to whitelisted IP addresses
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(48 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/pioneer-valley-books-20170623.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 23, 2017
Raw hash: 75adf562079ee1b5ce03f48a1753e478bcf78264e6e3db282d1d800f63efb4f1

Reporting entityBulkley Richardson

Victim entityPioneer Valley Books

Incidentdiscovered May 6, 2017

Stated responsePrevented the compromised functions on the server from sending any additional credit card information by modifying the code

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov