American Fidelity Assurance Company

American Fidelity Assurance Company reported that it erroneously mailed letters to 2,664 customers containing pages that belonged to other customers. The incident was caused by a mailroom equipment malfunction and a subsequent manual sorting error by an employee. The breached information included names, employer details, provider names, and treatment dates. In response, the company retrained staff, offered credit monitoring, and outsourced its mailing process to a business associate with a fully automated and audited system.